When you use the 365 288 platform, you share certain personal information with us. This Privacy Policy clearly explains what data we collect, how we use it, and how we keep it secure.
By creating an account on 365 288, you agree to this Privacy Policy. If you have any concerns or disagreements, please contact our support team before using the platform.
We believe privacy is a fundamental right. 365 288 upholds that right and puts the user's interests first in every decision involving your data.
This policy applies to: Applies to all information collected across 365 288's website, mobile app, live chat, and email communications.
365 288 collects two types of information – data you provide directly and data collected automatically while you use the platform.
| Data Type |
Example |
Reason |
| Identity Information |
Name, date of birth, national ID |
Age Verification & KYC |
| Contact Information |
Phone number, email address |
Account Communications |
| Financial Information |
BKash number, transaction history |
Payment Processing |
| Device Information |
IP address, browser, operating system |
Security & Fraud Prevention |
| Activity Data |
Betting history, game logs, login timestamps |
Service Delivery & Dispute Resolution |
| Preference Data |
Language settings, favourite sports |
Personalized Experience |
365 288 never stores your full bank card number or PIN. Payment details are sent directly to a secure payment gateway and are not stored on 365 288's servers.
Children's Data: 365 288 does not knowingly collect information from anyone under the age of 18. If we are notified that a minor has created an account, that account and all associated data will be permanently deleted.
3
How Your Information Is Used
365 288 is transparent about how your data is used. Every piece of information is tied to a specific purpose:
- Account creation & management – to complete the registration process and deliver our services.
- Identity Verification – To complete the KYC process and prevent fraud.
- Payment Processing – For receiving deposits and processing withdrawals.
- Support – Assisting with your questions and issues via live chat and email.
- Security Monitoring – To detect account hacking, fraud, and suspicious activity.
- Responsible Gaming – To identify risky gaming behaviour and intervene in a timely manner.
- Relevant Promotions – Showing you offers tailored to your preferences (you can opt out at any time).
- Legal obligations – certain data is retained as required by licensing authorities and applicable law.
365 288 does not use your data beyond the purposes stated above. If your data is ever needed for a new purpose, members will be informed beforehand.
4
Data Sharing with Third Parties
365 288 does not sell your data. However, limited information may be shared with trusted partners to deliver specific services:
- Payment processors (bKash, Nagad, Rocket) – information required to complete transactions.
- Game Providers (Evolution, Pragmatic Play, etc.) – Session data required for game delivery.
- KYC Verification Service – Specific data shared for identity verification purposes.
- IT security partners – to ensure platform security.
- Legal Authorities – When required by a court order or legal obligation.
Important: Every third party that works with 365 288 is contractually bound to uphold the same standard of privacy. They may not use any data they receive for any other purpose.
365 288 is not responsible for the privacy practices of any external websites linked from our platform that are outside our control.
5
Cookies & Tracking Technologies
The 365 288 website and app use cookies – small data files stored in your browser that help improve your experience.
Essential Cookies Mandatory
Used to maintain login sessions, store security tokens, and remember your cart or bet slip. The platform cannot function without these.
Analytics Cookies Optional
This data helps us analyze which pages are most visited and where issues arise, allowing us to improve the platform. It does not identify you personally.
Personalization Cookies Optional
Used to remember your preferred language, odds format, and theme. Disabling these means you will need to reconfigure your settings each time you log in.
Marketing Cookies Optional
Used to show you relevant offers based on your interests. You can disable this type of cookie in your account settings.
You can also block or delete cookies through your browser settings, though doing so may cause some features to not work properly.
6
Data Retention & Security
How long 365 288 retains your data depends on the type of information and the purpose for which it was collected:
| Account Information | For the duration of account activity |
| Transaction Records | 5 years (as required by law) |
| Betting History | 3 years |
| KYC Documents | 5 years after account closure |
| Support Conversations | 2 years |
| Log Files | 90 days |
365 288 employs multiple layers of security to protect your data:
- All data transfers are secured with 256-bit TLS/SSL encryption.
- Data is stored in encrypted form in our databases.
- Passwords are stored using bcrypt hashing — no staff member can ever view your password.
- Regular security audits and penetration testing are conducted.
- Physical and logical access controls are in place at our data centers.
- In the event of a data breach, affected members will be notified within 72 hours.
As a 365 288 member, you have the following rights regarding your data:
- Right to Access – you can find out exactly what information we hold about you.
- Right to Rectification – you can have inaccurate or outdated information corrected.
- Right to Erasure – You may request the deletion of any data held beyond legal requirements.
- Right to Restrict Processing – you may request that processing of your data be limited in certain circumstances.
- Data Portability – you have the right to receive a copy of your personal data.
- Marketing Opt-Out – you can unsubscribe from promotional communications at any time.
To exercise any of these rights, email us at support@365288.click or reach out via live chat. 365 288 typically responds to requests within 30 days.
Exceptions: In certain cases, legal obligations may prevent us from deleting data or limiting its processing. Where this applies, 365 288 will explain the reason to you.
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Policy Changes & Contact
365 288 may update this Privacy Policy when necessary. For any significant changes, members will be notified in advance via email or an in-platform notification.
Continued use of the platform after an update constitutes acceptance of the revised policy. We recommend reviewing the policy after any major update.
For any privacy-related questions, concerns, or complaints, contact us directly at support@365288.click. The 365 288 data protection team typically responds within 2 business days.